After-Sales Performance Monitoring
Once the service network has been corrected, we install the continuous AI-enabled monitoring system that detects quality degradation within 24 hours, including automated review monitoring across all major LATAM retail platforms.
📋 SCOPE SUMMARY
Monthly SLA compliance monitoring: response time, repair time by ASC and country
First-time fix rate monitoring and warranty claim tracking
Quarterly warranty cost analytics and fraud detection
Consumer review monitoring: Falabella.com, Ripley.com, Mercado Libre, Linio
Sentiment analysis by topic with 24-hour negative review escalation alerts
📦 WHAT YOU RECEIVE
Monthly after-sales performance report with KPI scorecards
Warranty claim trend analysis with anomaly flags
Consumer satisfaction report: sentiment trend by platform, market, and product
Negative review alert log with recommended response guidance (within 24 hours)
Competitive sentiment benchmark: your brand vs. main competitors by platform
WHY THIS TENDS MATTER (And when you can skip it)
💡
Without continuous monitoring, brand damage on digital platforms is discovered when it is already structural, by which point it's already affecting shelf conversion rates on platforms that are consulted by every buyer before purchase. With AI-enabled monitoring, the first deterioration signal arrives within 24 hours of publication, when corrective action is still effective.