After-Sales Network Audit & Upgrade
We audit every active service center across 8 dimensions: from physical infrastructure to technician competence, identify the gaps causing quality issues and warranty cost overruns, and deliver a prioritized remediation roadmap.
📋 SCOPE SUMMARY
Physical infrastructure audit: tools, diagnostic equipment, workspace standards
Process audit: intake, diagnosis, repair workflow, post-repair quality control
Technician competence assessment: verified (not declared) technical capabilities
SLA compliance review: real performance vs. consumer-committed standards
Spare parts management: OEM vs. non-OEM usage, stockout frequency
📦 WHAT YOU RECEIVE
Service quality audit report per service center: scored across 8 dimensions
Gap analysis: critical/important/recommended with remediation prioritization
Center-level upgrade recommendations with required investment estimate
Network-wide upgrade implementation roadmap with prioritized sequencing
Standardized repair process documentation for network-wide deployment
WHY THIS TENDS MATTER (And when you can skip it)
💡
A service network operating below brand standard generates two simultaneous invisible costs: (1) warranty costs 15-30% above budget from incorrect repairs and non-OEM parts; (2) cumulative brand damage on digital platforms (Falabella.com, Mercado Libre) that affects shelf conversion rates across the entire product lifecycle; damage that is invisible until it is already structural.